FAQ - Frequently asked questions
What are the shipping times for your products?
We take 1 to 2 days to process your order and then 8 to 10 working days to deliver it to you.
Total delivery time: 9 to 12 working days.
Do you ship anywhere in the world?
Yes.
What are the shipping rates?
Our delivery rates vary according to the amount of your order. For an order ranging from €1 to €159.99, delivery costs are €3.90. Over €159.99, delivery is free, regardless of location: Switzerland, France, Belgium or Luxembourg.
Where do we ship your product from?
Our offices are located in the south of France.
Do you provide tracking information for the product?
Yes, wait 3 days after placing your order and you will automatically receive an email to track your package. If you have not received it, please email us at support@shotprofr.com
Some items are missing from my order. What should I do?
Our products may be shipped separately depending on your order. If, for example, it contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: support@shotprofr.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
Our offices are located in the south of France, and our logistics warehouses are in Europe and China.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your order or would like to enquire about it, please contact us by email at the following address: support@shotprofr.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided that the request is made within 30 days of the order date and that the product(s) in question are not on sale. For more information, please read our refund policy https://shotprofr.com/pages/conditions-generales-de-vente-et-d-utilisation