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FAQ
Find the answers to your most frequently asked questions about our products, delivery times and return policies here. If you can't find what you're looking for, our customer service team is here to help.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees apply and are added at checkout. We offer discounts and promotions throughout the year, so stay tuned for exclusive deals.
What is the delivery time for my orders?
It depends on where you are. Orders processed in France take 5 to 7 working days. Deliveries abroad can take 7 to 16 days. Delivery details will be provided in your confirmation email.
Can I return a product if I’m not satisfied?
Yes, you have 30 days after receiving your item to return it, even if it has been used, as long as it is in its original condition. Return shipping costs are the responsibility of the customer.
What payment methods do you accept?
We accept several secure payment methods: credit card, PayPal, Apple Pay, Google Pay, and Klarna for interest-free installment payments.
Need help?
You can contact us anytime via our contact form or by email at support@shotprofr.com.
Our customer service team is also available by phone Monday to Friday, from 9 a.m. to 6 p.m., at +33 5 53 65 32 38.
We are committed to responding within 24 hours on average.
Contact us